Scanned document can't be emailed

[Eric_N17]

I scanned a document to my computer and then attached it to email and sent it. Recipient never received email. It's a problem with the scan because after sending multiple times I tried sending just a text email and that was received. I sent an email with an older pdf and that went through. I turned off the printer, unplugged, and restarted, tried scanning a new document and that also shows up as sent but is never received by the recipient. Tried sending through my phone and a different computer no dice. File can be viewed but just not shared. I even tried uploading it to Google drive, redownloaded, tried to send and nothing. Also opened the file, committed overkill by printing the file to a PDF and tried to send that still would not go through.

Any ideas?

[Pallipurath]

Hi @Eric_N17,

Welcome to the HP Support Community.

Thank you for posting your query.

I'm sorry to hear that you're having trouble with emailing your scanned document. Here are some steps to troubleshoot and resolve the issue:

Verify the Scan Quality and File Size:

• Make sure the scanned document is clear and the file size is not too large. Large files may not be transmitted successfully.
• Consider reducing the scan resolution. For example, scan at 150 dpi instead of 300 dpi to reduce file size.

Check Email Settings:

• Verify that the email address of the recipient is correct.
• Ensure there are no restrictions or limitations on your email account (e.g., attachment size limit).

Test Email Sending:

• Try sending a smaller file via email to see if the email service is functioning properly.
• Check your sent folder to ensure the email was sent successfully.

Scan Using Different Format:

• Try saving the scanned document in a different format such as PDF or JPEG and then attaching it to the email.

Resend the Email:

• Attempt to resend the email, possibly with a different email account or service if the issue persists.

Take care and have an amazing day!

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Regards

Pallipurath.