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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
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HP Recommended

Scanned 200 pages using an Iphone 14 and an ENVY printer.  Cannot locate the scanned documents.  Help!  Where are the scans stored on the iPhone?  Cloud?

 

1 REPLY 1
HP Recommended

@Thermmann 

 

Welcome to the HP Community Forum.

 

200 pages is a lot for an Envy printer -- the memory on any of these consumer grade printers is limited.

Did the job finish ?

If no, the scanned content is not saved anywhere.

This is a likely outcome of a job that was too large and failed midway through.

 

If yes, the job finished and you were provided the opportunity to continue,

Did you select "Save" ?

If yes, check the usual locations -- in an iPad, for example, this might be "Files".

 

Shortcuts, when used, can automatically direct scanned content to a supported Cloud account.

For example, if using OneDrive as the account location,

Open the Folder >  OneDrive/HP Smart/Scan

 

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