@Melissa76
==============================================================
Welcome to the HP Community.
Reminder to those reading:
Do NOT respond to individuals who post phone numbers or email addresses.
These might be scammers trying to steal your information / money.
HP does not post phone numbers or email in Community messages.
==============================================================
If the dirt is on the outside..
Use a flashlight (torch in the UK); shine the light at an angle along the glass.
Clean, clean, clean.
Use a tiny brush to sweep all along the edges of the glass.
More help:
Improving Scan Quality
And
Resolving Copy Problems
Printer Home Page - References and Resources – Learn about your Printer - Solve Problems
“Things that are your printer”
NOTE: Content depends on device type and Operating System
Categories: Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, User Guides / Manuals, Product Information (Specifications), more
When the website support page opens, Select (as available) a Category > Topic > Subtopic
HP OfficeJet Pro 6968 All-in-One Printer
Thank you for participating in the HP Community.
The Community is a separate wing of the HP website - We are not an HP business group.
Our Community is comprised of volunteers - people who own and use HP devices.
Click Thumbs Up to say Thank You.
Question Resolved / Answered, Click "Accept as Solution"
Dragon-Fur
