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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
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‎06-26-2024 01:42 PM

HP Recommended
Product: HP OfficeJet Pro 6978 All-in-One Printer

Why are my scanned documents appearing with a solid stripe down the left side?

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3 REPLIES 3

‎06-26-2024 02:15 PM

HP Recommended

@Missbroadly 

 

Did you Clean the scanner glass and parts ?

 

Kind Regards
Andr-1611

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‎06-26-2024 02:28 PM

HP Recommended

Yes, both the scan and feed parts. It's a solid black line 3/4 inch wide. I also used a flashlight to make sure there was no dust or debris after cleaning the glass with a microfiber cloth.

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‎06-27-2024 01:58 PM

HP Recommended

Upload an example here.

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