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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
Locked

‎12-09-2022 05:05 AM

HP Recommended
Product: HP ENVY 5640 e-All-in-One Printer
Operating System: macOS 12.0 Monterey

My operating system is actually macOS Ventura 13.0.1 but that option is not listed in the drop down list.

My problem is that my scanner scans the page ok but when i save it to desktop or where ever it just appears as a blank page even though the scanned page is appearing correctly in the Easy Scan app.

4 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎12-14-2022 05:02 AM

HP Recommended

Hi @molly4948,

 

Welcome to the HP Support Community. 

 

I'd like to help!

 

Are you able to copy it?

 

Meanwhile, follow the steps from this document and see how it goes. 

 

Hope this helps! Keep me posted for further assistance.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Nal_NR-Moderator
I am an HP Employee

View solution in original post

1 person found this reply helpful
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3 REPLIES 3

‎12-14-2022 05:02 AM

HP Recommended

Hi @molly4948,

 

Welcome to the HP Support Community. 

 

I'd like to help!

 

Are you able to copy it?

 

Meanwhile, follow the steps from this document and see how it goes. 

 

Hope this helps! Keep me posted for further assistance.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Nal_NR-Moderator
I am an HP Employee

1 person found this reply helpful
Was this reply helpful? Yes No

‎12-15-2022 04:22 AM

HP Recommended

Hi Elohi_NR

 

My scanner is working again. I removed the printer and added it back in and a;; is well again.

Many Thanks

Was this reply helpful? Yes No

‎12-15-2022 06:16 AM

HP Recommended

Hi @molly4948m

 

I'm glad to hear that and you're most welcome. Do get back to us in the future for further assistance. Thanks for your time and patience with us. Have a great day. 

Nal_NR-Moderator
I am an HP Employee

Was this reply helpful? Yes No
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