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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
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‎11-19-2020 11:44 AM

HP Recommended
Product: HP OfficeJet Pro 8600 Plus
Operating System: macOS 10.15 Catalina

I receive a "insufficient data for an image" message on attempting to open a scanned image by HP Smart using Acrobat Pro.  The equivalent document scanned with HP Easy Scan opens without problems including at the highest resolution level.  This challenge with HP Smart is relatively new, within the last month or so.

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3 people had the same question
2 REPLIES 2

‎01-14-2021 02:27 AM

HP Recommended

I have the same problem. It seems related to using the "Document Feeder" option. Scanning from the glass doesn't present this problem.

I open the PDF in Acrobat and the scanned page image seems triplicated landscape across the page, then I get the "insufficient data" message. I open it in MacOS Preview, all pages are blank.

I have seen a thread on this forum from 2013 saying it was an Adobe issue that was resolved, so it seems to have returned.

 

Most annoying....

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‎02-05-2021 03:07 PM

HP Recommended

I have the same problem with an HP Envy 7155 on macOS Catalina. I'm running the HP Smart app to do the scanning and am scanning using the "Document" and "Grayscale" settings. Weird thing is that I've used it in the past and it was fine. I did just install a macOS Security Update yesterday for 10.15.7. Also, interestingly enough, if I switch over to "Color" scan, I won't get the error. Very strange!!

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