Scanneer cannot be located

[NY0J]

I have been using the M29 for 2 years and it worked fine. Now when I try to use the MFP 28 scan app, it returns an error that says :Scanner cannot be found". This jut started happening, it has worked fine before. I have done nothing to the PC except normal Windows updates. I tried the Print & Scan Doctor and it sees the scanner but comes up with a message that all the software is not installed, so I chose the radio button to install the software which it appeared to do, SRan the Print & Scan Doctor again and got the same message. Tried this 3 times with the same results and it still will not work. It is on a wireless network and prints just fine. The computer sees the printer with no problem. I have tried uninstalling and reinstalling the printer with the same results. Interestingly enough, I installed this printer on a brand new laptop using the latest full software package from the HP website and it does the same thing. Very frustrating since it has worked in the past. 

[Betty0610]

@NY0J

Welcome to the HP Support Community.

Are you able to copy?

Let's try to reset the Printer here:

Reset the product

• With the printer turned on, disconnect the power cord from the rear of the printer.
• Unplug the power cord from the wall outlet.
• Wait at least 60 seconds.
• Plug the power cord back into the wall outlet.
• Reconnect the power cord to the printer.
• Turn the printer on. HP recommends plugging the printer directly into a wall outlet.

Also, try connecting the Printer to a different wall outlet directly.

Let me know if this helps.

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Thanks!

Have a great day!