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Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
HP Recommended

I'm going to throw it. Never had so many issues.  But now it will not use the ADF instead of the glass and I need to make a .pdf.  I've unplugged it, I've reset it (three times now). I have uninstalled the app and reinstalled. Anyone? Someone? Have the answers?  Why does it only go to the glass and not take the documents from the feeder?  I don't have the option to create a pdf.  I have tried this to the computer through HP Smart and I tried to do using my widget directly in the printer.  Nothing.

1 REPLY 1
HP Recommended

@Linda1008 

 

Welcome to the HP Community Forum.

 

Update - Add link to 8030e series support website

 


@Linda1008 wrote:

Subject:  Scanner Does Not Detect ADF - 8034e

Product:  HP OfficeJet Pro 8034e All-in-One Printer 

Operating System:  Unknown

Software / Application:  HP Smart

Connection Type:  Unknown


I'm going to throw it.

Never had so many issues. 

But now it will not use the ADF instead of the glass and I need to make a .pdf. 

I've unplugged it, I've reset it (three times now).

I have uninstalled the app and reinstalled.

Anyone? Someone? Have the answers? 

Why does it only go to the glass and not take the documents from the feeder? 

I don't have the option to create a pdf. 

I have tried this to the computer through HP Smart and I tried to do using my widget directly in the printer. 

Nothing.


 

Ideas

 

Start here:

 

How to Scan – HP Document

HP Printers - How to Scan (Windows, Mac, Mobile) | HP® Customer Support

 

 


===============================================================

If you have not done so,

Restart everything, including the router that controls the network

 

Note

In this context, "Restarting" does not mean "unplug".

 

===============================================================

Next,

"Computer" might indicate you are using a recent, supported version of Windows.

 

"Widget" might indicate you are trying to scan from the printer to the computer.

AND

Note that Scanning from the printer to the computer requires that you install the Full Feature Software / full driver printer software.  After the printer software is installed, "Enable" Scan to computer.  See example later in this message in section References / Resources / Examples

 

Add the following to your checkpoints.

 

==============================

Printer - Specifications -

 

Printer supports single sided scan in sizes as described in the Specifications.

Check that what you want to do is supported using the ADF.

 

Same model series

Product Specifications for the HP OfficeJet Pro 8035e All-in-One Printer (1L0H6A)

Section Scan

Scan technology
Contact Image Sensor (CIS)
Scan speed (normal)
Up to 8 ppm (200 ppi, b&w), up to 3.5 ppm (200 ppi, color)
Scan resolution, hardware
Up to 1200 x 1200 dpi
Levels of grayscale
256
Bit depth
24-bit
Maximum flatbed scan size (metric)
215.9 x 297 mm
Maximum flatbed scan size (U.S. standard)
8.5 x 11.7 in
Minimum ADF scan size (metric)
127 x 127 mm
Minimum ADF scan size (U.S. standard)
5 x 5 in
Maximum ADF scan size (metric)
215.9 x 355.6 mm
Maximum ADF scan size (U.S. standard)
8.5 x 14 in
Twain version
Version 2.1

 

 

==============================

Printer - Maintenance -

 

The printer might need to be cleaned.

 

 Automatic document feeder does not pick paper or feeds too many sheets

Step 1 - Clean the ADF

 

 

==============================

Printer - HP Smart - Windows - Application

 

Not likely missed - Provided as Review

 

HP Smart does not (at this writing) include a Preset to select the Source.

Note the settings / limitations for Resolution and Source.

Adjust the settings each time.

 

Example - HP Smart - Windows - Scan > Menu setup

HP_Smart_W10_Scan_Document_Screen_7HP_Smart_W10_Scan_Document_Screen_7

 

 

==============================

Printer - Windows - Printer Software -

 

If you have not done so, consider

 

If the software is already installed and you want to "reinstall":

Uninstall the printer software from Programs and Features

Restart the computer and log in

Check that all the pieces of the printer software have been removed - if anything is deleted, Restart computer and log in

 

Next,

Download, Save, (then) Install new copy of the printer software

After the software in installed, Restart the computer and log in

 

 

Details Page - Driver - For your Printer

>>> Full Feature Software - Web Pack Installation Package - Information - Download  <<<

HP OfficeJet Pro 8030 All-in-One Print EasyStart Printer Setup Software – Offline Use Only 

 

Try using HP Scan.

 

 Windows - HP Scan (installed printer software)

Example - HP Scan - Menu > Scan > PDF > More > Destination

9025_HP_Scan_Menu_PDF_More_Destination_89025_HP_Scan_Menu_PDF_More_Destination_8

 

 

=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=

 

References / Resources / Examples

 

User Guide – OfficeJet Pro 8030e Series

 

Videos !

 

Technology Tips – Video Gallery  -- From our HP Expert greenturtle

HP OfficeJet Pro 8020 / OfficeJet Pro 8030 – Video Library

 

HP Officejet Pro 8025 | 8020 | 8035 : Download and install full software solution (updated Feb2021)

 

HP Officejet Pro 8025 | 8025e | 8020 | 8035 Printer : Scan 2 sided document using HP Scan

 

 

Example - Windows - Full Feature Software - Installed

Programs_and_Features_Printer_Desktop_Icons_10Programs_and_Features_Printer_Desktop_Icons_10

 

HP Printer Home Page - References and Resources

Learn about your Printer  - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic Subtopic

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), Supplies, and more

Open

HP OfficeJet Pro 8034e All-in-One Printer 

and / or

HP OfficeJet Pro 8030e All-in-One Printer series 

 

Thank you for participating in the HP Community --

People who own, use, and support HP devices.

Click Yes to say Thank You

Question / Concern Answered, Click "Accept as Solution"

 

 

Dragon-Fur

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