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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
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‎01-20-2022 09:28 AM

HP Recommended
Operating System: macOS 11.0 Big Sur

I have this scanner error 13 on my printer. The printer works but not the scanner. I have tried the initial troubleshooting suggestion to unplug from power while printer is on and wait 30 seconds then plug in and try different outlets. This did not work. Can someone help?

1 person had the same question
1 REPLY 1

‎01-24-2022 05:48 PM - edited ‎01-25-2022 04:09 AM

HP Recommended

@Cowboy8

 

Welcome to the HP support community.

 

I understand that you are getting scanner error 13, I am glad to assist you.

Check the scanner bar functionality: partially lift the scanner lid, and then press the Copy button or icon. If the scanner light does not illuminate or move across the glass then it should be a scanner issue.

 

Meanwhile:-

You might have to reset the printer.

I am sending you a private message with the steps to reset the printer. Please check the mailbox icon at the top-right corner of this screen.

 

I hope this helps resolve this issue completely.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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