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Guidelines
Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎07-17-2022 02:29 PM

HP Recommended
Product: HP DeskJet 2652 All-in-One Printer
Operating System: Microsoft Windows 10 (64-bit)

I am having problems with the scan functions on my HP Deskjet 2652. I scan by connecting the printer to the computer via USB. I go to the Scan option and I get the message shown in the attachment. I updated and ran the Print and Scan Doctor and it says that the printer is connected. I get the message "A later version is available" but when I run the update program, it says the program is up-to-date. I get the message "Everything checks out okay with your scanner" but when I run a test scan, I get the message "Unable to communicate with the scanner." I'm not sure what I could do at this point.HP Scan Error 2.jpgHP Scan Error.jpg

 

 

1 REPLY 1

‎07-17-2022 04:26 PM

HP Recommended

@misterandre 

 

Welcome to the HP User Community.

 

Try / Consider

Uninstall any printer software found in Control Panel > icon view > Programs and Features

Restart the computer and log in

 

Follow the steps in the video to install the software.

 

Reminder

Before you install the printer software:  Disconnect the USB cable between the printer and the computer.

(Re)Connect the cable only when instructed to do so (near the end of the process).

 

Video

HP Deskjet 2652 & 2655: Download Install Software & Connect using HP Auto Wireless

 

 

HP Printer Home Page - References and Resources – Learn about your Printer  - Solve Problems

 “Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), Supplies, and more

Open

HP DeskJet 2652 All-in-One Printer 

 

 

 

Dragon-Fur

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