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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
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Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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I am having problems with the scan functions on my HP Deskjet 2652. I scan by connecting the printer to the computer via USB. I go to the Scan option and I get the message shown in the attachment. I updated and ran the Print and Scan Doctor and it says that the printer is connected. I get the message "A later version is available" but when I run the update program, it says the program is up-to-date. I get the message "Everything checks out okay with your scanner" but when I run a test scan, I get the message "Unable to communicate with the scanner." I'm not sure what I could do at this point.
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Welcome to the HP User Community.
Try / Consider
Uninstall any printer software found in Control Panel > icon view > Programs and Features
Restart the computer and log in
Follow the steps in the video to install the software.
Reminder
Before you install the printer software: Disconnect the USB cable between the printer and the computer.
(Re)Connect the cable only when instructed to do so (near the end of the process).
Video
HP Deskjet 2652 & 2655: Download Install Software & Connect using HP Auto Wireless
HP Printer Home Page - References and Resources – Learn about your Printer - Solve Problems
“Things that are your printer”
When the website support page opens, Select (as available) a Category > Topic > Subtopic
NOTE: Content depends on device type and Operating System
Categories: Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), Supplies, and more
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HP DeskJet 2652 All-in-One Printer
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