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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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Locked

‎02-14-2021 11:32 PM

HP Recommended
Product: HPOfficeJet6960
Operating System: Microsoft Windows 10 (64-bit)

When my computer was in the shop I lost my Scanner how do I recover it so I can scan my documents? Send me a link so I can download the scanner. The printer is working great but not the scanner.

 

Please send me the details asap.

 

Thanks.

 

Paul

Category:
3 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎02-18-2021 09:22 PM

HP Recommended

I found a way for my scanner to work on my pc.

 

Thank you.

 

Paul

View solution in original post

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2 REPLIES 2

‎02-17-2021 12:00 PM

HP Recommended

Hi@Caskets2go, Welcome to the HP Support Community!

 

Assumed that you have installed the FULL feature software.  If not, the following resource will help you :

http://123.hp.com/us/en/

Key in your printer model, Operating System, and download & install the FULL feature software.

 

How to Scan to Computer

Once you have installed the software:

1. Click on the Printer Icon (on your desktop) and it will bring up the HP Printer Assistant.
2. Under the Scan menu, there is a “Manage Scan to Computer”, click on that.
3. Make sure that you “Enable” Scan to Computer. Also make sure the tab “Automatically start Scan to Computer when I log on to Windows” is checked if you want to make this feature permanent. (the following video will show you how)

 

Keep me posted. Happy to help!

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

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‎02-18-2021 09:22 PM

HP Recommended

I found a way for my scanner to work on my pc.

 

Thank you.

 

Paul

Was this reply helpful? Yes No
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