cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Need Windows 11 help?
    Check documents and videos on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents and videos on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
Caskets2go
Level 1
2 1 1 0
Message 1 of 3
299
Flag Post

Solved!

Scanner Not Working

HP Recommended
HPOfficeJet6960
Microsoft Windows 10 (64-bit)

When my computer was in the shop I lost my Scanner how do I recover it so I can scan my documents? Send me a link so I can download the scanner. The printer is working great but not the scanner.

 

Please send me the details asap.

 

Thanks.

 

Paul

1 ACCEPTED SOLUTION

Accepted Solutions
Caskets2go
Author
Level 1
2 1 1 0
Message 3 of 3
Flag Post
HP Recommended

I found a way for my scanner to work on my pc.

 

Thank you.

 

Paul

View solution in original post

Was this reply helpful? Yes No
2 REPLIES 2
praveenbv
HP Support Agent
HP Support Agent
7,672 7,670 329 396
Message 2 of 3
Flag Post
HP Recommended

Hi@Caskets2go, Welcome to the HP Support Community!

 

Assumed that you have installed the FULL feature software.  If not, the following resource will help you :

http://123.hp.com/us/en/

Key in your printer model, Operating System, and download & install the FULL feature software.

 

How to Scan to Computer

Once you have installed the software:

1. Click on the Printer Icon (on your desktop) and it will bring up the HP Printer Assistant.
2. Under the Scan menu, there is a “Manage Scan to Computer”, click on that.
3. Make sure that you “Enable” Scan to Computer. Also make sure the tab “Automatically start Scan to Computer when I log on to Windows” is checked if you want to make this feature permanent. (the following video will show you how)

 

Keep me posted. Happy to help!

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

Was this reply helpful? Yes No
Caskets2go
Author
Level 1
2 1 1 0
Message 3 of 3
Flag Post
HP Recommended

I found a way for my scanner to work on my pc.

 

Thank you.

 

Paul

View solution in original post

Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation