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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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HP Recommended
HP OfficeJet 4650 All-in-One Printer
macOS 12.0 Monterey

Hi. My nephew painted a Halloween picture at school and my sis asked me to scan it so she could use it as her Halloween card. The picture is 18" high and 12" wide and is painted on heavy paper. Since my scanner can only scan up to letter-size paper, I was going to scan it in sections. So I placed it face down on the scanner and set it for letter size. But when I hit "Scan," it only scans a small portion of the picture; it looks about 4x6". I have to scan it as a photo, because the document setting only works if you feed the item through the feeder, and I can't do that; it'd ruin the paint. But I note that the photo setting only allows scanning up to 4x6" photos. I found a setting that let me choose "Whole Area" (not sure those are the exact words), but it didn't fix the problem. 

 

Can someone give me some advice on this? Thank you. 

 

1 REPLY 1
HP Recommended

Hi @higgeroo

Welcome to HP Support Community. This is a great place to post questions and find answers.
Thank you for posting your query. I will be glad to help you.

 

I see that your HP OfficeJet 4650 All-In-One Printer will not scan 18" high and 12" wide picture as flat bed scanner limit is only letter size.

 

I am afraid, that's how the printer is designed.


However, as a workaround you may take a snap shot of the picture and print it.

 

Let me know if this helps.
Take care and have a great day ahead.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!
 

Rainbow23 - HP Support.
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