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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎04-15-2021 07:42 AM - edited ‎04-15-2021 07:45 AM

HP Recommended
Product: HP ScanJet Pro 2500 f1
Operating System: Microsoft Windows 10 (64-bit)

I have the same problem as posted  ‎04-09-2019 02:58 PM on  ‎04-09-2019 02:58 PM with the subject "Document has a black bar when scanned"

 

Later SHThompson response posted on ‎01-03-2020 11:54 AM

Did some research on this issue and HP has come out with an advisory so some of you might be able to get your machines replaced.

 

I am not able to share any detailed information, but the advisory is in reference to the black stripe issue.

 

Would someone please point me in the direction of the advisory referred to above.

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