• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
HP Recommended
HP OfficeJet Pro 7740 Wide Format All-in-One Printer
macOS 12.0 Monterey

The scanner is not picking up the conspicuous tone of old comic art. The scan bleaches the image, losing the tone.  The scanner is set on photo, color, and 300 dpi. My operating system, macOS Sequoia 15.4.1, and HP software are up-to-date. How can the scanner be adjusted to pick up the tone of the paper?

3 REPLIES 3
HP Recommended

Have you checked to see if there is an option to scan as art or graphic instead of photograph. Also check the settings for background cleanup as a setting to high will cause it to ignore the background.

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



HP Recommended

Thank you for the quick response. 

 

Neither HP nor Mac appear to have art scan settings. HP Smart scan options are limited to Document or Photo. HP Easy Scan has three options: Photo, Graphics, Etc.; Documents with Text, and Documents with Color. Mac Image Capture offers Document, Photo, or Automatic. None of these options capture the tone of the paper. The scans all look bleached.

 

Neither HP Smart scan nor HP Easy Scan have background cleanup settings, at least that I can find. 

However, Mac Image Capture offers manual settings for brightness, tint, temperature, and saturation. I've adjusted them without success. 

HP Recommended

Not sure whether this makes a difference, but the JFIF X and Y densities are 300 on the HP bleached scans. Non-HP scans by a friend that accurately capture the paper tone have JFIF X and Y densities of 0. 

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.