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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
Locked

‎03-25-2024 05:22 PM

HP Recommended
Product: hp smart tank 6000
Operating System: Microsoft Windows 11

My printer is connected to the internet and says connected but when I try to scan it says the printer is unavailable. The troubleshooting video said that if the connected sign is in a cloud then it is connected to an internet source that the computer is not connected to but I know they are connected to the same internet source so I don't know why its showing "connect" in a cloud. I'm not sure how to disconnect the printer from the internet and reconnect it or what else to do for troubleshooting the scanning issue. Any suggestions?

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