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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
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HP Recommended
HP Laser jet Pro MFP M281cdw
macOS 11.0 Big Sur

Upgraded to Mac OS Big Sur. Printer works but scanner does not.  Can't figure out how to reconnect scanner with Mac

1 REPLY 1
HP Recommended

@Toddbrutherford, Welcome to HP Support Community!

 

To be able to assist you better, I'd like to know the following-

  • Are you able to make photocopies on the printer?
  • Have you tried using the Apple Image Capture?

Meanwhile, try the steps below-

  1. Go to 123.hp.com/setup, and then click Download.

  2. After the software downloads, open HP Easy Start.

  3. Click File, and then select Uninstall HP Software... from the menu.

    Figure : Select Uninstall HP Software...

    Select Uninstall HP Software...
  4. Read any warnings that display, and then click Continue.

  5. When prompted, type your administrator user name and password.

  6. HP Uninstaller removes all HP printer software previously installed.

  7. If you are reinstalling the HP printer software, click Set Up New Device, and then follow the instructions to install the printer with HP EasyStart.

Try scanning.

 

Hope this helps! Keep me posted. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.