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Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
Julie85
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Scanner dialog box has stopped offering the option to combine scanned pages into one document

HP Recommended
macOS 10.15 Catalina

HP Officejet Pro 8610

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Jay_G24
HP Support Agent
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Hi @Julie85,

 

I'd like to help!

 

To assist better 

  1. Are you HP Scan or HP Smart to scan?
  2. Could share an image of the scan preview window?

 

Meanwhile, Try updating mac and printer firmware

 

To update the printer's firmware, refer - HP Printers - Updating or Upgrading Printer Firmware 

 To update Mac, try these steps - How to update the software on your Mac

 

Add the AirPrint printer to the Mac printer queue and scan using image capture

Confirm you are using AirPrint by adding the printer in System Preferences.

  1. Click the Apple menu, click System Preferences, and then click Print & Scan or Printers & Scanners.

    Figure : Example of the Printers & Scanners window

     Example of the Printers & Scanners window
  2. Check if your printer name displays in the Printers list, and then do one of the following steps.

    • If your printer is listed, remove and re-add the printer to confirm it is set up for AirPrint. Click the printer name, click the minus sign  to delete the printer, click the plus sign , click Add Printer or Scanner, click the printer name and then continue to the next step.

    • If your printer is not listed, click the plus sign, click Add Printer or Scanner, click the name of your printer, and then continue to the next step.

    • If your printer is not listed in the Add Printer or Scanner window, go to the Frequently asked questions in this document to resolve connection issues, try to add the printer again, and then continue to the next step.

  3. Confirm AirPrint or Secure AirPrint displays in the Use or Print Using menu, and then click Add.

    Figure : AirPrint displays in the Use menu

    Select AirPrint from the Use menu

Start scans from the Print & Scan or Printers and Scanners window or from Image Capture when using AirPrint.

  1. Click the Apple menu, click System Preferences, and then click Print & Scan or Printers & Scanners.

  2. Click Scan, and then click Open Scanner. If the Scan button is not available, open Image Capture from the list of Applications, which also supports scanning.

    Figure : Click Scan in the Printers & Scanners window

     Click Scan in the Printers & Scanners window
  3. In the Scanner window, click Show Details.

  4. After the overview scan completes, change any settings, and then click Scan.

    Figure : Scanner window with Show Details setting on

    Scanner window with Show Details setting on

Hope this helps! Keep me posted. 

 

And, Welcome to the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping

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