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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎10-16-2021 03:22 AM - edited ‎10-16-2021 03:23 AM

HP Recommended
Operating System: macOS 11.0 Big Sur

Hello,

 

I am suddenly no longer able to scan. When I go to Printers and Scanners - Scan - Open Scanner - new window pops up (HP ENVY 5530 series) but the scanner does not start scanning. The status of the scanner is ink low. The scanner itself makes noise when switched on and I am also able to print as usual.

 

I have downloaded the HP Firmware Updater to search for any updates and received the following message: Cannot update the device. This Firmware Updater does not contain upgrades for your device.

 

Can you please help me?

Thanks a lot in advance!

 

Category:
5 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎10-20-2021 11:05 AM - edited ‎10-20-2021 11:06 AM

HP Recommended

@1236542, Welcome to the HP Support Community! I’m here to help.

 

I understand you are not able to scan from your Mac. To assist you better, which app are you using to scan?

Kindly send a screenshot of the error in your next post.

How is the printer connected to the Mac?

 

Check for any software updates on Mac

Click the Apple icon > About This Mac > Software Update and install any available update.

 

You may use the HP Easy Scan or the HP Smart app from App Store to scan.

 

For more info on scanning, refer to - How to scan with an HP printer

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click on the YES button to reply that the response was helpful and/or to say “Thank You”.

Have a great day! 

KUMAR0307
I am an HP Employee

View solution in original post

Was this reply helpful? Yes No
3 REPLIES 3

‎10-20-2021 11:05 AM - edited ‎10-20-2021 11:06 AM

HP Recommended

@1236542, Welcome to the HP Support Community! I’m here to help.

 

I understand you are not able to scan from your Mac. To assist you better, which app are you using to scan?

Kindly send a screenshot of the error in your next post.

How is the printer connected to the Mac?

 

Check for any software updates on Mac

Click the Apple icon > About This Mac > Software Update and install any available update.

 

You may use the HP Easy Scan or the HP Smart app from App Store to scan.

 

For more info on scanning, refer to - How to scan with an HP printer

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click on the YES button to reply that the response was helpful and/or to say “Thank You”.

Have a great day! 

KUMAR0307
I am an HP Employee

Was this reply helpful? Yes No

‎10-20-2021 01:07 PM

HP Recommended

Thank you, it worked with the HP Smart App!

Was this reply helpful? Yes No

‎10-21-2021 01:34 AM

HP Recommended

@1236542

 

Glad to know that the issue is now resolved. Feel free to contact us with any concerns related to HP products.

Happy to help!

KUMAR0307
I am an HP Employee

Was this reply helpful? Yes No
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