Scanner does not work with Ubuntu 20.04

[zoe134]

Hi,

I have installed HP Smart Tank 5107 All in One Printer. The impression is ok, but not the scanner.

Someone could help me ?

Many thanks,

Zoé

~$ dpkg -l | grep hplip
ii  hplip                                      3.20.3+dfsg0-2ubuntu0.1              amd64        HP Linux Printing and Imaging System (HPLIP)
ii  hplip-data                                 3.20.3+dfsg0-2ubuntu0.1              all          HP Linux Printing and Imaging - data files

~$ hp-check
Saving output in log file: /home/jacques/hp-check.log

HP Linux Imaging and Printing System (ver. 3.20.3)
Dependency/Version Check Utility ver. 15.1

Copyright (c) 2001-18 HP Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.

Note: hp-check can be run in three modes:
1. Compile-time check mode (-c or --compile): Use this mode before compiling the
HPLIP supplied tarball (.tar.gz or .run) to determine if the proper dependencies
are installed to successfully compile HPLIP.                                    
2. Run-time check mode (-r or --run): Use this mode to determine if a distro    
supplied package (.deb, .rpm, etc) or an already built HPLIP supplied tarball   
has the proper dependencies installed to successfully run.                      
3. Both compile- and run-time check mode (-b or --both) (Default): This mode    
will check both of the above cases (both compile- and run-time dependencies).   

Check types:                                                                    
a. EXTERNALDEP - External Dependencies                                          
b. GENERALDEP - General Dependencies (required both at compile and run time)    
c. COMPILEDEP - Compile time Dependencies                                       
d. [All are run-time checks]                                                    
PYEXT SCANCONF QUEUES PERMISSION                                                

Status Types:
    OK
    MISSING       - Missing Dependency or Permission or Plug-in
    INCOMPAT      - Incompatible dependency-version or Plugin-version

warning: ubuntu-20.04 version is not supported. Using ubuntu-19.10 versions dependencies to verify and install...

---------------
| SYSTEM INFO |
---------------

 Kernel: 5.15.0-139-generic #149~20.04.1-Ubuntu SMP Wed Apr 16 08:29:56 UTC 2025 GNU/Linux
 Host: jacques-RC420-RC520-RC720
 Proc: 5.15.0-139-generic #149~20.04.1-Ubuntu SMP Wed Apr 16 08:29:56 UTC 2025 GNU/Linux
 Distribution: ubuntu 20.04
 Bitness: 64 bit


-----------------------
| HPLIP CONFIGURATION |
-----------------------

HPLIP-Version: HPLIP 3.20.3
HPLIP-Home: /usr/share/hplip
warning: HPLIP-Installation: Auto installation is not supported for ubuntu distro  20.04 version 

Current contents of '/etc/hp/hplip.conf' file:
# hplip.conf.  Generated from hplip.conf.in by configure.

[hplip]
version=3.20.3

[dirs]
home=/usr/share/hplip
run=/var/run
ppd=/usr/share/ppd/hplip/HP
ppdbase=/usr/share/ppd/hplip
doc=/usr/share/doc/hplip
html=/usr/share/doc/hplip-doc
icon=no
cupsbackend=/usr/lib/cups/backend
cupsfilter=/usr/lib/cups/filter
drv=/usr/share/cups/drv
bin=/usr/bin
apparmor=/etc/apparmor.d
# Following values are determined at configure time and cannot be changed.
[configure]
network-build=yes
libusb01-build=no
pp-build=no
gui-build=yes
scanner-build=yes
fax-build=yes
dbus-build=yes
cups11-build=no
doc-build=yes
shadow-build=no
hpijs-install=yes
foomatic-drv-install=yes
foomatic-ppd-install=no
foomatic-rip-hplip-install=no
hpcups-install=yes
cups-drv-install=yes
cups-ppd-install=no
internal-tag=3.20.3
restricted-build=no
ui-toolkit=qt5
qt3=no
qt4=no
qt5=yes
policy-kit=yes
lite-build=no
udev_sysfs_rules=no
hpcups-only-build=no
hpijs-only-build=no
apparmor_build=no
class-driver=no


Current contents of '/var/lib/hp/hplip.state' file:
[plugin]
installed = 1
eula = 1
version = 3.20.3



Current contents of '~/.hplip/hplip.conf' file:
[installation]
date_time = 02/16/26 10:43:58
version = 3.20.3


 <Package-name>        <Package-Desc>      <Required/Optional> <Min-Version> <Installed-Version> <Status>   <Comment>

-------------------------
| External Dependencies |
-------------------------

 error: cups          CUPS - Common Unix Printing System                           REQUIRED        1.1             -               INCOMPAT   'CUPS may not be installed or not running'
 gs                   GhostScript - PostScript and PDF language interpreter and previewer REQUIRED        7.05            9.50            OK         -
 error: xsane         xsane - Graphical scanner frontend for SANE                  OPTIONAL        0.9             -               MISSING    'xsane needs to be installed'
 scanimage            scanimage - Shell scanning program                           OPTIONAL        1.0             1.0.29          OK         -
 error: dbus          DBus - Message bus system                                    REQUIRED        -               1.12.16         MISSING    'DBUS may not be installed or not running'
 policykit            PolicyKit - Administrative policy framework                  OPTIONAL        -               0.105           OK         -
 network              network -wget                                                OPTIONAL        -               1.20.3          OK         -
 avahi-utils          avahi-utils                                                  OPTIONAL        -               0.7             OK         -

------------------------
| General Dependencies |
------------------------

 error: libjpeg       libjpeg - JPEG library                                       REQUIRED        -               -               MISSING    'libjpeg needs to be installed'
 error: cups-devel    CUPS devel- Common Unix Printing System development files    REQUIRED        -               -               MISSING    'cups-devel needs to be installed'
 error: cups-image    CUPS image - CUPS image development files                    REQUIRED        -               -               MISSING    'cups-image needs to be installed'
 libpthread           libpthread - POSIX threads library                           REQUIRED        -               b'2.31'         OK         -
 error: libusb        libusb - USB library                                         REQUIRED        -               1.0             MISSING    'libusb needs to be installed'
 sane                 SANE - Scanning library                                      REQUIRED        -               -               OK         -
 error: sane-devel    SANE - Scanning library development files                    REQUIRED        -               -               MISSING    'sane-devel needs to be installed'
 error: libnetsnmp-devel libnetsnmp-devel - SNMP networking library development files REQUIRED        5.0.9           -               MISSING    'libnetsnmp-devel needs to be installed'
 error: libcrypto     libcrypto - OpenSSL cryptographic library                    REQUIRED        -               1.1.1           MISSING    'libcrypto needs to be installed'
 python3X             Python 2.2 or greater - Python programming language          REQUIRED        2.2             3.8.10          OK         -
 error: python3-notify2 Python libnotify - Python bindings for the libnotify Desktop notifications OPTIONAL        -               -               MISSING    'python3-notify2 needs to be installed'
 error: python3-pyqt4-dbus PyQt 4 DBus - DBus Support for PyQt4                         OPTIONAL        4.0             -               MISSING    'python3-pyqt4-dbus needs to be installed'
 error: python3-pyqt4 PyQt 4- Qt interface for Python (for Qt version 4.x)         REQUIRED        4.0             -               MISSING    'python3-pyqt4 needs to be installed'
 python3-dbus         Python DBus - Python bindings for DBus                       REQUIRED        0.80.0          1.2.16          OK         -
 python3-xml          Python XML libraries                                         REQUIRED        -               2.2.9           OK         -
 error: python3-devel Python devel - Python development files                      REQUIRED        2.2             3.8.10          MISSING    'python3-devel needs to be installed'
 python3-pil          PIL - Python Imaging Library (required for commandline scanning with hp-scan) OPTIONAL        -               7.0.0           OK         -
 python3-reportlab    Reportlab - PDF library for Python                           OPTIONAL        2.0             3.5.34          OK         -

--------------
| COMPILEDEP |
--------------

 error: libtool       libtool - Library building support services                  REQUIRED        -               -               MISSING    'libtool needs to be installed'
 gcc                  gcc - GNU Project C and C++ Compiler                         REQUIRED        -               9.4.0           OK         -
 make                 make - GNU make utility to maintain groups of programs       REQUIRED        3.0             4.2.1           OK         -

---------------------
| Python Extentions |
---------------------

 cupsext              CUPS-Extension                                               REQUIRED        -               3.20.3          OK         -
 hpmudext             IO-Extension                                                 REQUIRED        -               3.20.3          OK         -

----------------------
| Scan Configuration |
----------------------

'/etc/sane.d/dll.d/hpaio' not found.
 hpaio                HPLIP-SANE-Backend                                           REQUIRED        -               3.20.3          OK         'hpaio found in /etc/sane.d/dll.conf'
 scanext              Scan-SANE-Extension                                          REQUIRED        -               3.20.3          OK         -

------------------------------
| DISCOVERED SCANNER DEVICES |
------------------------------

No Scanner found.

--------------------------
| DISCOVERED USB DEVICES |
--------------------------

No devices found.

---------------------------------
| INSTALLED CUPS PRINTER QUEUES |
---------------------------------

 


Type: Unknown
Device URI: cups-brf:/



Type: Unknown
Device URI: usb://HP/Smart%20Tank%205100%20series?serial=TH5BECT2WZ&interface=1


--------------
| PERMISSION |
--------------

error: Unsupported model: Smart_Tank_5100_series
 
-----------
| SUMMARY |
-----------

Missing Required Dependencies
-----------------------------
error: 'libcups2' package is missing/incompatible 
error: 'libdbus-1-dev' package is missing/incompatible 
error: 'libjpeg-dev' package is missing/incompatible 
error: 'libcups2-dev' package is missing/incompatible 
error: 'cups-bsd' package is missing/incompatible 
error: 'cups-client' package is missing/incompatible 
error: 'libcupsimage2-dev' package is missing/incompatible 
error: 'libusb-1.0.0-dev' package is missing/incompatible 
error: 'libusb-0.1-4' package is missing/incompatible 
error: 'libsane-dev' package is missing/incompatible 
error: 'libsnmp-dev' package is missing/incompatible 
error: 'snmp-mibs-downloader' package is missing/incompatible 
error: 'openssl' package is missing/incompatible 
error: 'python3-pyqt4' package is missing/incompatible 
error: 'gtk2-engines-pixbuf' package is missing/incompatible 
error: 'python3-dev' package is missing/incompatible 
error: 'libtool' package is missing/incompatible 
error: 'libtool-bin' package is missing/incompatible 

Missing Optional Dependencies
-----------------------------
error: 'gtk2-engines-pixbuf' package is missing/incompatible 
error: 'xsane' package is missing/incompatible 
error: 'python3-notify2' package is missing/incompatible 
error: 'python3-dbus.mainloop.qt' package is missing/incompatible 

Total Errors: 15
Total Warnings: 0

DISTRIB_ID=Ubuntu

DISTRIB_RELEASE=20.04
DISTRIB_CODENAME=focal
DISTRIB_DESCRIPTION="Ubuntu 20.04.6 LTS"
5.15.0-139-generic x86_64
jacques adm cdrom sudo dip plugdev lpadmin lxd sambashare
Bus 002 Device 005: ID 03f0:5054 HP, Inc 
Bus 002 Device 002: ID 8087:0024 Intel Corp. Integrated Rate Matching Hub
Bus 002 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
Bus 001 Device 004: ID 1210:0909 DigiTech 
Bus 001 Device 003: ID 046d:c016 Logitech, Inc. Optical Wheel Mouse
Bus 001 Device 002: ID 8087:0024 Intel Corp. Integrated Rate Matching Hub
Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub

~$ dpkg -l | grep sane
ii  libsane:amd64                              1.0.29-0ubuntu5.2                    amd64        API library for scanners
ii  libsane-common                             1.0.29-0ubuntu5.2                    all          API library for scanners -- documentation and support files
ii  libsane-hpaio:amd64                        3.20.3+dfsg0-2ubuntu0.1              amd64        HP SANE backend for multi-function peripherals
ii  sane-utils                                 1.0.29-0ubuntu5.2                    amd64        API library for scanners -- utilities

~$ sudo sane-find-scanner -q
found USB scanner (vendor=0x03f0 [HP], product=0x5054 [Smart Tank 5100 series]) at libusb:002:005

~$ scanimage -L
No scanners were identified. If you were expecting something different,
check that the scanner is plugged in, turned on and detected by the
sane-find-scanner tool (if appropriate). Please read the documentation
which came with this software (README, FAQ, manpages).

~$ ls /etc/sane.d/
abaton.conf	     dmc.conf	    lexmark.conf     saned.conf
agfafocus.conf	     epjitsu.conf   ma1509.conf      sceptre.conf
apple.conf	     epson2.conf    magicolor.conf   sharp.conf
artec.conf	     epson.conf     matsu**bleep**a.conf  sm3840.conf
artec_eplus48u.conf  epsonds.conf   microtek2.conf   snapscan.conf
avision.conf	     escl.conf	    microtek.conf    sp15c.conf
bh.conf		     fujitsu.conf   mustek.conf      st400.conf
canon630u.conf	     genesys.conf   mustek_pp.conf   stv680.conf
canon.conf	     gphoto2.conf   mustek_usb.conf  tamarack.conf
canon_dr.conf	     gt68xx.conf    nec.conf	     teco1.conf
canon_pp.conf	     hp3900.conf    net.conf	     teco2.conf
cardscan.conf	     hp4200.conf    p5.conf	     teco3.conf
coolscan2.conf	     hp5400.conf    pie.conf	     test.conf
coolscan3.conf	     hp.conf	    pieusb.conf      u12.conf
coolscan.conf	     hpsj5s.conf    pixma.conf	     umax1220u.conf
dc210.conf	     hs2p.conf	    plustek.conf     umax.conf
dc240.conf	     ibm.conf	    plustek_pp.conf  umax_pp.conf
dc25.conf	     kodakaio.conf  qcam.conf	     xerox_mfp.conf
dell1600n_net.conf   kodak.conf     ricoh.conf
dll.conf	     kvs1025.conf   rts8891.conf
dll.d		     leo.conf	    s9036.conf

~$ cat /etc/sane.d/dll.conf
# dll.conf - Configuration file for the SANE dynamic backend loader
#
# Backends can also be enabled by configuration snippets under the dll.d/
# directory -- third party backends can drop their configuration file in
# this in this directory, named after the backend.
#
# The next line enables the network backend; comment it out if you don't
# need to use a remote SANE scanner over the network -- see sane-net(5)
# and saned(8) for details.
net
abaton
agfafocus
apple
artec
artec_eplus48u
as6e
avision
bh
canon
canon630u
canon_dr
#canon_pp
cardscan
coolscan
#coolscan2
coolscan3
#dc210
#dc240
#dc25
dell1600n_net
dmc
epjitsu
#epson
epson2
epsonds
escl
fujitsu
genesys
#gphoto2
gt68xx
hp
hp3500
hp3900
hp4200
hp5400
hp5590
hpljm1005
hpsj5s
hs2p
ibm
kodak
kodakaio
kvs1025
kvs20xx
kvs40xx
leo
lexmark
ma1509
magicolor
matsu**bleep**a
microtek
microtek2
mustek
#mustek_pp
mustek_usb
mustek_usb2
nec
niash
#p5
pie
pieusb
pint
pixma
plustek
#plustek_pp
#pnm
qcam
ricoh
ricoh2
rts8891
s9036
sceptre
sharp
sm3600
sm3840
snapscan
sp15c
#st400
#stv680
tamarack
teco1
teco2
teco3
#test
u12
umax
umax1220u
#umax_pp
v4l
xerox_mfp
hp2000S1
hpgt2500

~$ ls  /lib/udev/rules.d | grep libsane
60-libsane.rules