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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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HP Recommended
macOS 12.0 Monterey

Getting an error message: "Scanner error 13" continuously on my HP Color LaserJet Pro MFP M283fdw printer/scanner.

 

I have used the Virtual Assistant to turn off and unplug the printer for 30 seconds, then restart, but the error message still appears. When I click the Scan button in my HP Smart application, nothing happens mechanically, though the software says "Scan complete".

 

What else can I do?

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