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Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
Ganderson
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Scanner for M1217nfw MFP not working in Windows 10 (64) bit new PC

HP Recommended
Laserjet M1217nfw MFP
Microsoft Windows 10 (64-bit)

I have not been able to activate the scanning function with a new PC.

The printer and scanner work fine with an older win 8 PC.

Scan Doctor indicates software for scanning is not loaded.

I have downloaded the W10 Driver from HP support and executed it.

(Note: the HP CD to install the printer does not work either the install program doesnt work,)

I have uninstalled and reinstalled the MF printer multiple times.

I can get the printer to pint but not scan.

I have rebooted the PC, activated the WIA service, and tried everything I can think of.

Any new ideas of things to try are very welcome

1 REPLY 1
Raj1788
HP Support Agent
HP Support Agent
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HP Recommended

@Ganderson

Thank you for joining HP Forums.

It's a pleasure assisting you in finding answers to your technical queries.

 

This could be an issue with the printer driver.

 

I recommend you delete the driver at the root level and Install the drivers, follow the steps below:

 

1.) In Windows, search for and open Programs and features 

2.) Select your HP Printer 

3.) Select Uninstall 

4.) In Windows, search for and open Devices and printers 

5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose `Delete' or `Remove Device' 

6.) Open up the run command with the "Windows key + R" key combo. 

7.) Type printui.exe /s and click Ok. (Note: there is a space in between "printui.exe" and "/s") 

8.) Click on the "Drivers" tab 

9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom 

10.) Select Ok

11.) Select Apply and Ok on the Print Server Properties windows

12.) Close Devices and Printers 

 

Then, Click on this link: https://support.hp.com/us-en/drivers/selfservice/swdetails/hp-laserjet-pro-m1217nfw-multifunction-pr... to download and install the HP LaserJet Full Feature Software and Driver.

 

Assign Manual IP to the printer:

 

1) Print a Network configuration page from the printer's control panel. 

2) Look for IP address from the Network configuration page. 

3) Open web browser - Chrome or IE or any other browser that you are using. 

4) Type the IP address mentioned on Network configuration page into the browser's address bar or URL bar and press enter button. 

5) Go to the Network tab. 

6) Click on Networking from the left pane. 

7) Then click on Network Address (IP). 

😎 Click on Manual IP Address and go to suggest a Manual IP. 

9) Scroll down the screen and select Manual DNS server. 

10) Enter the Primary and secondary DNS server from the Network Configuration page into the Manual Preferred DNS server field. 

11) Click on Apply. 

 

Refer to the video link for step by step instructions - https://www.youtube.com/watch?v=SCnYyq80V9g

 

Note: The video is for win 8 but steps are similar for other operating systems as well. You need to enter the IP address in the browser's URL or the address bar to access the printer page.

 

Keep me posted, how it goes!

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Have a great day!

Cheers:)

Raj1788
I am an HP Employee 

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