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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
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‎12-04-2020 05:07 AM

HP Recommended
Product: Hp officejet 8620
Operating System: Microsoft Windows 10 (64-bit)

I want to scan and the scanner gets stuck at the finish. Then says Scanner error Impposible to Copy Scan or Fax. If i restart the printer the scanner gets back. But i still cannot see what i want to scan.

 

Category:
1 REPLY 1

‎12-14-2020 07:03 AM - edited ‎12-14-2020 07:08 AM

HP Recommended

Hi @hannah2020,

 

I'd like to help!

 

Try the below suggestions -

 

Reset the product

  • With the printer turned on, disconnect the power cord from the rear of the printer.
  • Unplug the power cord from the wall outlet.
  • Wait at least 60 seconds.
  • Plug the power cord back into the wall outlet.
  • Reconnect the power cord to the printer.
  • Turn the printer on. HP recommends plugging the printer directly into a wall outlet.

Try and make a copy with the lid up, Check if the scanner bar moves all the way and lights up.

 

Keep me posted. 

 

And, Welcome to the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping

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