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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.

‎04-07-2025 07:52 AM

HP Recommended
Operating System: macOS 12.0 Monterey

I can't scan on my iPhone nor my Macbook Air. I have uninstalled and reinstalled the app..I have unplugged the cable on the back of the printer. I need help as soon as possible as I'm starting a new job and they need me to scan docs and send them back. Please Help!!! Thank you.

Reply
1 REPLY 1

‎04-08-2025 12:00 PM

HP Recommended

@rold74, Welcome to the HP Support Community!  

  

Thanks for reaching out about your query regarding your scanner being busy! 

We're thrilled to have the opportunity to assist you and provide a solution.  

  

If your HP printer is unable to scan and displays a "Scanner is busy" message, there are several steps you can take to resolve the issue. Here are some troubleshooting methods:

 

Restart Printer:

  • Turn off the printer and unplug it from the power source.
  • Wait for at least 60 seconds.
  • Plug the printer back in and turn it on.

Check Connection:

  • Make sure that the printer is properly connected to your network or has a stable USB connection.
  • For Wi-Fi connections, try reconnecting the printer to your network.

Update Printer Firmware:

  • Visit the HP Support website, enter your printer model, and download the latest firmware updates.
  • Follow the instructions to install the updates on your printer.

Use HP Smart App:

  • Ensure you have the latest version of the HP Smart App installed on your iPhone and MacBook Air.
  • Check for updates in the Apple Store or on the HP website.

Check for Software Issues:

  • On your MacBook Air, go to System Preferences > Printers & Scanners.
  • Remove your printer and add it again.
  • Ensure that you use the correct printer driver provided by HP.

Reset Printer:

  • Restore the printer settings to factory defaults if the issue persists.
  • Follow the instructions in your printer’s user manual to perform a factory reset.  

Hope this helps!

  

Take care, and have an amazing day!  

  

Did we resolve the issue? If yes, Please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!  

  

Regards, 

ZOEY7886
I am an HP Employee

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