Scanner is not working

[Balaiah]

My scanner is not working

[VikramTheGreat]

Hi @Balaiah,

Welcome to the HP Support Community.
 

Thank you for posting your query. I'd be happy to help you.

If your HP LaserJet Pro MFP M126a scanner is not working, here are the most effective steps to troubleshoot and resolve the issue:

1. Check Connection Type

• If you're using a USB cable, ensure it is securely connected to both the printer and your computer.
• Try a different USB port or cable if available.

2. Reinstall the Printer Driver

Outdated or missing drivers can prevent scanning.

• Go to the official HP driver page:
  🔗 HP LaserJet Pro MFP M126a - Troubleshooting | HP® Support
• Download and install the full feature software and drivers for your operating system.

3. Use Windows Built-in Scan Tool

• Press Windows + S and search for Windows Fax and Scan
• Open the app and try scanning from there

4. Try HP Smart App (if compatible)

• Download the HP Smart - Free download and install on Windows | Microsoft Store
• Add your printer and use the Scan feature

Note: HP Smart requires Windows 10 or later or macOS 10.14 or later

5. Check Scanner in Device Manager

• Press Windows + X > select Device Manager
• Expand Imaging Devices
• Right-click your scanner > Update driver

6. Restart Print Spooler Service

1. Press Windows + R, type services.msc, and press Enter
2. Find Print Spooler

Right-click > Restart

I hope this helps.

Take care, and have an amazing day!
 

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Regards,

VikramTheGreat