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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎01-21-2021 10:08 AM

HP Recommended
Product: HP OfficeJet Pro 8740
Operating System: Other

Hi. Following a software update on my Mac to Big Sur 11.1 I can print but when scan is selected an error message 'No Computer Found' is generated. By selecting Print/Scan on the Mac's system preferences I can generate a scan without issue. My OfficeJet Pro 8740 is connected to the Mac by WiFi. The HP software has been reloaded several times without rectifying this issue. Can anyone help? Thanks. Roy

Category:
1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎01-22-2021 12:16 AM

HP Recommended

Hi,

Please follow below version of HP Easy Start, as soon as it launches open the top HP Easy Start menu and select Uninstall HP Software.

Follow the steps on screen and then click on Set Up New Device and follow the steps to reinstall the printer:

https://ftp.hp.com/pub/softlib/software12/HP_Quick_Start/osx/Applications/HP_Easy_Start.app.zip

 

Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂

View solution in original post

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2 REPLIES 2

‎01-22-2021 12:16 AM

HP Recommended

Hi,

Please follow below version of HP Easy Start, as soon as it launches open the top HP Easy Start menu and select Uninstall HP Software.

Follow the steps on screen and then click on Set Up New Device and follow the steps to reinstall the printer:

https://ftp.hp.com/pub/softlib/software12/HP_Quick_Start/osx/Applications/HP_Easy_Start.app.zip

 

Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
Was this reply helpful? Yes No

‎01-24-2021 06:17 AM

HP Recommended

Many thanks. Solution worked straight out of the box. Great Job.

Best wishes

 

Roy

Was this reply helpful? Yes No
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