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Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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Roy8740
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Scanner issue following update to MacOS Big Sur 11.1

HP Recommended
HP OfficeJet Pro 8740
Other

Hi. Following a software update on my Mac to Big Sur 11.1 I can print but when scan is selected an error message 'No Computer Found' is generated. By selecting Print/Scan on the Mac's system preferences I can generate a scan without issue. My OfficeJet Pro 8740 is connected to the Mac by WiFi. The HP software has been reloaded several times without rectifying this issue. Can anyone help? Thanks. Roy

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ShlomiL
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Hi,

Please follow below version of HP Easy Start, as soon as it launches open the top HP Easy Start menu and select Uninstall HP Software.

Follow the steps on screen and then click on Set Up New Device and follow the steps to reinstall the printer:

https://ftp.hp.com/pub/softlib/software12/HP_Quick_Start/osx/Applications/HP_Easy_Start.app.zip

 

Shlomi



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Roy8740
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Many thanks. Solution worked straight out of the box. Great Job.

Best wishes

 

Roy

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