Scanner locked up and quit; HP Envy; Prints fine

[Boleo1149]

HP Envy 5643 All-in-One Printer/Scanner

After a long scanning session, the scanner quit in the middle of my final scan.  All attempts to troubleshoot failed. No scanner light and the scanner carriage does not move.  All printing works fine.  Seems like a serious hardware problem. Machine is only a few months old, but out of warranty, naturally.

[Jay_G24]

Hi @Boleo1149,

I'd like to help!

As this is a hardware issue, I'd suggest you contact HP support in your region regarding the service options for your printer

Follow the instructions below to reach them:

1) Click on this link - https://support.hp.com/us-en/contact-hp

2) Select your product type below.

3) Enter the serial of your device. 

4) Select the country from the drop-down. 

5) Select the chat or get phone number options based on your preferences. 

6)Fill the web-form and proceed further.

If you are having trouble navigating through the above options, it's most likely because the device is out of warranty. If yes? please send me a private message with the region you are contacting us from. Check next to your profile name, you should see a little blue envelope, please click on it.  

Have a great day! 

And, Welcome to the HP Support Community. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Yes" on the bottom right to say “Thanks” for helping