Scanner not available issue. Printing works fine

[AndreaGS]

Hi,

this issue is so annoying because my kids are using scanning for school from home activities.

Printing is working fine, while scanning has an issue: box says "HP Lasejet Pro is not available" (attached error box in Italian).

I've already updated both firmware and driver - got the version for MacOs 10.13 (even if I have MacOs 10.13.6) that is the one available on HP support.

Please note my HP MFP printer is connected via USB: usb is the only connection available, I cannot use any other connection.

Thanks for helping!

Andrea

[Kumar0307]

@AndreaGS, Welcome to the HP Support Community!

I understand you are not able to scan from your Mac but you are able to print fine.

To assist you better, did you install the HP Easy Scan app from the App Store?

Have you tried scanning with any other app?

Let us try these steps:

Make sure the cable is directly connected between the MAC and the printer.

The use of a USB hub is not recommended. Also, make sure the cable is connected to a USB 2.0 port on your MAC.

Do you have an Anti-virus/firewall installed on the MAC? If yes, disable the same for time being.

You may check this in System Information > Applications.

• Check if the printer is getting recognized by your MAC:

1. From the Apple menu, choose About This Mac.
2. Click System Report.
3. Under the Hardware heading on the left side of the System Information window, click USB.

USB 3 devices appear under USB 3.0 Bus, and USB 2 devices appear under USB 2.0 Bus. The printer should be under the USB 2.0 Bus

I see that you are using the HP Easy Scan software. Use the HP Smart app as mentioned in this document and check if that helps.

Install the HP Smart app from the App Store.

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

[AndreaGS · Accepted solution]

Thanks for your post.

After soem days I can say that upgrading firmware and drivers for the printer works fine: I sometimes get the errore message, but it's enough to switch off and on the printer and then the error disappears.

So I''ve been able to scan for 15 days now: problem not 100% solved but I can obtain the scans I need.

Thanks again - Andrea

[Kumar0307]

@AndreaGS

If the issue persists, you may try to reinstall the HP Easy Start from the App Store or use the HP Smart app to scan and check the results.

Keep me posted for any other assistance.

[BigLou3]

Was given a patch by HP about a year ago to solve the same but cannot locate same now. Also no support from HP in Africa as per the attached. 

[Kumar0307]

@BigLou3, Welcome to the HP Support Community!

Which app are you using to scan?

What model printer are you using?

For more info on scanning, refer to - How to scan with an HP printer

Keep me posted.