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    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
HP Recommended
Microsoft Windows 10 (64-bit)

Got a 6 week old HP Officejet 3830 all in one. Printing ok but just tried to scan for the first time today about to throw the **bleep** thing out of the window.

 

Error message on printer display saying failed to scan. Printer installation disc been installed and run. Online printer installation done and all ok. Scan wizard run and says cannot access drivers. Downloaded HP Smart which has installed in French and no way to change language. Spent half a day trying to scan one **bleep** document and seriously sick to death of HP. It should not be this hard!!!

3 REPLIES 3
HP Recommended

Anouk-K_1-1592149041073.png

 

HP Recommended

I have literally now spent 3 HOURS trying to fix this. Uninstalled all software and drivers, reinstalled from scratch. Utterly disgusted with lack of support from HP and amount of unnecessary complicated steps to try and do one simple task.

 

 

HP Recommended

Well apparently the phrase "The definition of madness is continuing to do the same thing over and over again and hoping for a different outcome" doesn't apply to technology.

 

After uninstalling and reinstalling everything about 6 times, it is now finally working. 

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