Scanner of not connecting to computer.

[DortAnn]

Downloaded the drivers.  Printer works but scanner will not connect to the computer.  Help!

[Raj1788]

@DortAnn

Welcome to the HP Community

Is the copy working fine?

Please enable scan to computer from your computer (Windows):

1.   Search Windows for your printer model name, and click the printer name in the list of results.
      HP Printer Assistant opens.

2.   Click Scanner Actions, and then click Manage Scan to Computer.

3.   Click Enable to activate the scan to computer option.

4.   Click the box next to Automatically Start Scan to Computer when I log into Windows to enable automatic activation of the Scan to Computer connection.

Use HP Print and Scan Doctor.

Click on this link: https://support.hp.com/us-en/topic/printscandoctor-scanning-problems for HP Print and Scan Doctor – Fix scanning problems.

Check Windows Image Acquisition settings

Windows Image Acquisition (WIA) is a Windows service that helps communication between the computer and scanners. If WIA is not activated, scan jobs can fail.

1. In Windows, search for and open View local services.

2. In the Services window, scroll down the list and find Windows Image Acquisition (WIA).

3. Look at the Status and Startup Type values.

   • If the status is Started or Running and the Startup Type is Automatic, WIA is running correctly. Skip to the next step.

     

   • If the status is Disabled or no status displays, right-click Windows Image Acquisition (WIA), click Properties, click the General tab, select Automatic from the Startup type dropdown menu, and then click Start.

     If the Start button is grayed out, go back to the Services menu, make sure Remote Procedure Call, Shell Hardware Detection, RPC Endpoint Mapper, and DCOM Server Process Launcher are running and set as Automatic, and then start WIA.

Try to scan.

Keep me posted, how it goes!

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Have a great day!

Cheers:)

[DortAnn]

I have already tried to fix it with the HP Print and Scan Doctor with no success.  Checked the Windows Image Acquisition and it is running.  Any other suggestions?  When I click on the printer, there is no option for HP Printer Assistant, Scanner Actions and Manage Scan to Computer.

[Raj1788]

@DortAnn

I recommend you delete the driver at the root level and Install the drivers, follow the steps below:

Remove the USB if connected

1.) In Windows, search for and open Programs and features 

2.) Select your HP Printer 

3.) Select Uninstall 

4.) In Windows, search for and open Devices and printers 

5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose `Delete' or `Remove Device' 

6.) Open up the run command with the "Windows key + R" key combo. 

7.) Type printui.exe /s and click Ok. (Note: there is a space in between "printui.exe" and "/s") 

8.) Click on the "Drivers" tab 

9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom 

10.) Select Ok

11.) Select Apply and Ok on the Print Server Properties windows

12.) Close Devices and Printers 

Then, Click on this link: https://support.hp.com/in-en/drivers/selfservice/swdetails/hp-photosmart-6520-e-all-in-one-printer-s... to download and install the HP Photosmart 6520 e-All-in-One Printer Full Feature Software and Drivers.

Try to scan.

Keep me posted, how it goes!

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Have a great day!

Cheers:)

[DortAnn]

Still no success.  The copy does not work either.  When I select copy on the printer it reads starting copy.  It does not proceed from there and I have to power off the printer to cancel.

[Raj1788]

@DortAnn

Update the firmware for the printer using this link: https://support.hp.com/in-en/product/hp-photosmart-6520-e-all-in-one-printer-series/5169038/document...

Restart the printer.

If the issue persists, this could be a hardware issue with the printer.

I would personally suggest you contact our HP Support. 

Click here: https://support.hp.com/us-en/contact-hp?openCLC=true

Make sure you select the Country and Region.

Keep me posted on further assistance. Hope that helps! 

Have a great day ahead!

[DortAnn]

I downloaded the firmware update using the link you gave me but the update failed.

[Raj1788]

@DortAnn

Appreciate all your time and efforts.

I would personally suggest you contact our HP Support for further assistance.

Have a great day!

Cheers:)