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Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎08-15-2022 12:39 PM - last edited on ‎08-16-2022 08:19 AM by HP Administrator

HP Recommended

I own a HP ENVY 5660 Serial # [Personal Information Removed] and it seems the scanner won't communicate with my PC. It worked fine the last I used it, which was just last week. The PC asked me to RESTART after I used AVG to resolve and issue. So I did and it took 45-60 minutes for the PC to reboot. Once  rebooted  I went to my HP ENVY 5660 Printer/Scanner icon to start scanning paperwork and when I tapped on scan the error message said HP ENVY 5660 series was not found. I ran a test print and the PC communicated with the printer. What can I do to get the Scanner to communicate with the PC?

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1 person had the same question
1 REPLY 1

‎08-24-2022 12:38 PM

HP Recommended

@lifeofgerald

 

Welcome to the HP support community.

 

Which operating system is installed on the computer to which this printer is connected?

Sandytechy20
I am an HP Employee

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