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Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
lifeofgerald
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Message 1 of 2
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Scanner on my ENVY5660 is not communicating with my PC.

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I own a HP ENVY 5660 Serial # [Personal Information Removed] and it seems the scanner won't communicate with my PC. It worked fine the last I used it, which was just last week. The PC asked me to RESTART after I used AVG to resolve and issue. So I did and it took 45-60 minutes for the PC to reboot. Once  rebooted  I went to my HP ENVY 5660 Printer/Scanner icon to start scanning paperwork and when I tapped on scan the error message said HP ENVY 5660 series was not found. I ran a test print and the PC communicated with the printer. What can I do to get the Scanner to communicate with the PC?

1 REPLY 1
sandytechy20
HP Support Agent
HP Support Agent
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Message 2 of 2
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@lifeofgerald

 

Welcome to the HP support community.

 

Which operating system is installed on the computer to which this printer is connected?

Sandytechy20
I am an HP Employee

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