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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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Locked

‎10-23-2023 11:12 PM

HP Recommended
Product: LaserJet Pro MFP M126nw
Operating System: Microsoft Windows 10 (64-bit)

My PC is having problem with the printer-scanner (wi-fi connection). It says cannot establish connection with the scanner. I can copy and can print.  Ran HP Print and Scan Doctor (latest version 5.7.4 fails at WIA stage. PC local services shows WIA is running. Re-installed printer software (coupe of times) after downloading it from HP website.  

I cannot launch HP Scan, but sometimes HP Scan and Capture (downloaded from Microsoft Stores) works. Please help me to overcome the problem I am facing. 

I had no problem in the last 5 years. Thank you in advance.

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