Scanner "not found"

[Astradia]

Sometimes when I try to use the scanner it doesn't work and when I open the application, it says "scanner not found". I have to uninstall and reinstall every time the scanner does this then it works fine. It seems to happen when I turn the computer off. Someone told me it might have something to do with the USB port, but I have no idea. Can anyone help me?

[sabretooth04]

So the scanner is connected via USB?  It may be powering down.  Try here.

https://helpdeskgeek.com/how-to/prevent-windows-from-powering-off-usb-device/

[Astradia]

Thank you! I've tried that, I'll see if it works. 🙂

[Astradia]

So that didn't work. Any other suggestions?

[sabretooth04]

Sorry no, that's the only thing that would cause an issue with the USB port.  Suggest you contact HP for further assistance.