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Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
Astradia
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Scanner "not found"

HP Recommended
HP Scanjet Pro 2500 f1
Microsoft Windows 10 (64-bit)

Sometimes when I try to use the scanner it doesn't work and when I open the application, it says "scanner not found". I have to uninstall and reinstall every time the scanner does this then it works fine. It seems to happen when I turn the computer off. Someone told me it might have something to do with the USB port, but I have no idea. Can anyone help me?

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sabretooth04
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So the scanner is connected via USB?  It may be powering down.  Try here.

 

https://helpdeskgeek.com/how-to/prevent-windows-from-powering-off-usb-device/

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Astradia
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Thank you! I've tried that, I'll see if it works. 🙂

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Astradia
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So that didn't work. Any other suggestions?

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sabretooth04
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Sorry no, that's the only thing that would cause an issue with the USB port.  Suggest you contact HP for further assistance.

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