Scanner repeatedly scans the first page scanned through the feeder

[Cantabulous]

Hi all, I've been scanning using iOS Big Sur without problem using HP Smart app for a laser jet printer model M479fdw for the past 4 months without an issue. I really like being able to scan double sided pages without having to flip the paper over. Three days ago there was an update for the smart app which I always download without thinking about it twice. After that, when I scanned either single pages or multiple pages it would repeatedly scan the first page scanned over and over again. I let it run for an extended period and got to 42 scans of the same page before I cancelled the scan. I contacted support and uploaded a new version of the firmware and print drive without any luck fixing the problem. I've had to  resort to using HP easy scan again which isn't so easy but I guess reliable. I'm not certain if it's a result of the update I downloaded or if the problem began as a coincidence on the same day I downloaded the update. Has anyone else had this problem and more importantly how did you resolve it?

Thanks for any assistance with this.

Cantabulous

[Dragon-Fur]

@Cantabulous 

Your printer is OK.

At this writing, we are not aware of an update / fix for this issue.

The "bug", if there is one, is still around.

Yes, it seems to have surfaced during a recent update of the application version.

HP is aware of the problem - it was reported this past week.

For now, you'll need to use alternative methods to scan.

When it's available, hopefully soon, a fix / new version be released.

For example, (as you have already discovered)...

From @ShlomiL 

Please try scanning with HP Easy Scan and check if it may provide better results:

https://apps.apple.com/us/app/hp-easy-scan/id967004861?mt=12

Looking forward for your feedback, may you get the expected results with above scanning solution as a workaround or may you see any similar behavior?

Shlomi

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Question Resolved / Answered, Click "Accept as Solution"

[ShlomiL · Accepted solution]

Hi,

Please update the HP Smart app to its latest version, this should resolve the problem:

https://support.apple.com/en-il/guide/app-store/fir9b01adda3/mac

Shlomi