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Message 1 of 2
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Scanner stopped working Envy 5020

HP Recommended
Acer Chromebook 14
Chrome OS

Scanner suddenly stopped working, printer is now marked on HP Smart App as "some features unavailable", I have uninstalled and reinstalled the App as suggested, but no improvement.

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HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

@beckybarrel

 

Welcome to the HP support community.

 

Remove and readd the printer to the Chromebook.

Refer this HP documents for steps:- Click here

 

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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