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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
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‎04-01-2024 08:01 AM

HP Recommended
Operating System: Microsoft Windows 11

My scanner won't pull from the document feeder. Any tips? It's been turned off and turned on again!

Category:
2 REPLIES 2

‎04-01-2024 11:26 AM

HP Recommended

Does it try to feed and simply fail to pull the page or does it not even rotate the rollers. Load a copy and watch the pickup rollers carefully when you press copy. If the rollers rotate but do not grip paper you may need to clean them with a damp lint free cloth. If the rollers are not even turning then either you have a mechanical issue or possibly need to perform a factory reset as the printer operating system might be corrupt.

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1 person found this reply helpful
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‎04-04-2024 08:05 AM

HP Recommended

Thank you. It decided to start working on it's own accord after I let it sit a while. Go figure.

 

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