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Guidelines
Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎08-14-2021 06:16 PM

HP Recommended
Product: HP LaserJet 200
Operating System: macOS 11.0 Big Sur

Reloaded Mac O/S . iMac with latest Big Sur updated.

LaserJet 200 color MFP M276nw set up and printer works fine. Wireless connection.

However, I'm unable to set up the scanner portion of the unit. Loaded HP Smart and HP Easy Scan - does not "see" the scanner portion of the unit.

Category:
3 REPLIES 3

‎08-14-2021 10:01 PM

HP Recommended

Hi,

Please follow below version of HP Easy Start, as soon as it launches open the top HP Easy Start menu and select Uninstall HP Software.

Follow the steps on screen and then click on Set Up New Device and follow the steps to reinstall the printer:

https://ftp.hp.com/pub/softlib/software12/HP_Quick_Start/osx/Applications/HP_Easy_Start.app.zip

 

As soon as HP Easy start prompts to install HP Smart, close HP Easy Start and press the Skip to Software Download button, then follow the steps on screen to complete the installation and check for any difference.

 

If you still facing scanning issues following reinstalling the HP Driver, follow below steps to resolve the problem:

https://support.apple.com/en-us/HT212756

 

Shlomi



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‎08-15-2021 11:56 AM

HP Recommended

OK. I got HP Smart up and running.

 

But the program I really want is HP Easy Scan, which does not "see" my computer.

 

It does see my wife's machine upstairs, a HP LaserJet 426.

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‎09-08-2021 03:12 PM

HP Recommended

Uninstalled and reinstalled system (HP Apps) at least three times with NO LUCK as far as the scanner is concerned. Printer portion works fine. Reset the print system twice. Turned off the firewall at least once, maybe twice. Scanner issue remains just as it was right after the reloading of the MAC O/S about a month ago. (Worked just fine before the reload).

Can't think of anything else to do.

Disgusted is a very kind word for what I'm really thinking.

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