• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
Locked

‎02-25-2021 08:40 AM

HP Recommended
Product: LaserJet Pro MFP M127fw
Operating System: Microsoft Windows 10 (64-bit)

Hello, I'm struggling with this problem since forever.

The scanner never worked smoothly, I have to turn off and on the computer, the printer, the usb cable, the wifi and eventually I can scan.

I have 2 different laptops computer with windows 10, one desktop with Linux Ubuntu and one Macbook air. All of them the same problem.

To make it work I used to scan from the display directly in my cloud, but now also apps stopped to work (Stuck in connecting... forever)

Now, I've multiple virtual machines that I turn on and off until one of them sees the scanner.

To be more detailed I can say that windows sees the printer (works great), but it's like there's not any scanner.

I tried to uninstall and reinstall the drivers several times, also I tried to upgrade the firmware (HP_M127_128_FW_Update_20201012.exe) but nothing really happened.

I tried this: https://h30434.www3.hp.com/t5/LaserJet-Printing/How-to-reset-laser-jet-pro-map-m127fw/td-p/6465123, didn't work

 

I wish I could scan again without this nightmare, or an hard reset at least to scan again in my cloud

 

Thank you

Category:
1 REPLY 1

‎02-27-2021 02:53 AM

HP Recommended

At least an hard reset? How to do that? Opening and removing the battery if there's any?

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.