Scanner

[MichaelDIC]

1. My scanner is not working

[Max3Aj]

@MichaelDIC, Welcome to the HP Support Community – it’s great to have you here!

I appreciate you taking the time to share your question. I'm more than happy to assist with this and provide a solution that works for you.

Let's get your HP scanner working again. Please follow these steps to troubleshoot the issue:

Check Physical Connections

• Ensure the printer/scanner is powered on.
• If it's a USB-connected device, try a different USB port or cable.
• For wireless models, confirm it's connected to the same Wi-Fi network as your computer.

Restart Devices

• Restart your printer/scanner and your computer.
• This can often resolve temporary communication issues.

Reinstall the Printer Software

• Uninstall the current HP software from your computer.
• Download and install the latest drivers and software from HP: Official HP® Support
• Enter your printer model and follow the prompts.

Check Windows Scan App or HP Smart App/HP App

• Try scanning using the built-in Windows Scan app or HP Smart app.
• If scanning works here, the issue may be with third-party software.

Verify Scanner is Detected

• On Windows: Go to Control Panel > Devices and Printers and check if your scanner is listed.
• On macOS: Go to System Preferences > Printers & Scanners.

Check for Windows Updates

• Make sure your system is up to date. Sometimes, missing updates can affect device functionality.

I hope your issue is now resolved. If not, feel free to reply and we’ll continue helping until everything’s sorted!

If the post helped, please click “Accepted Solution” to help other users easily find it. And if you’d like to say thanks, just tap the “Yes” button!

Cheers,

Max3Aj

HP Support