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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎06-26-2022 01:02 PM

HP Recommended
Operating System: Other

I have a hp 6200 series 

I can scan from phone it's all set up

Screenshot_20220626-200101.png

 its keeps saying this all the time

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1 REPLY 1

‎06-26-2022 01:40 PM

HP Recommended

@Flan1967 

 

Welcome to the HP User Community.

 

HP Smart - Mobile - Android

 

The following might help...

 

Instructions to recover from ‘feature unavailable’ issue.

  • Clear the cache and all data from HP Smart App
    • Tap and hold Smart icon for few seconds and select ‘App info’
    • Select ‘storage and cache’
    • Clear cache then clear storage and close
  • Open and login to the app and add the printer to the carousel again.
  • Try scanning, it should recover

 

Thank you for participating in the HP Community.

Our Community is comprised of volunteers - people who own and use HP devices.

Click Helpful = Yes to say Thank You

Question / Concern Answered, Click "Accept as Solution"

 

 



 

Dragon-Fur

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