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    Information
    Fix HP Printer issue in macOS

    A [software component] will damage your computer message displays when printing or while installing - Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
  • ×
    Information
    Fix HP Printer issue in macOS

    A [software component] will damage your computer message displays when printing or while installing - Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
Note for common printer problems
Customers receiving the"will damage your computer" message along with others like "unable to access cups/tmp" or "'@%' cannot be opened" need to update their version of the macOS. Please check this article for more information: HP Printers - A [software component] will damage your computer message displays when printing or while installing (macOS) .
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Scanning Connection to HP

HP Recommended
HP ENVY Photo 7858
Microsoft Windows 10 (64-bit)

I've been trying to get on-line help through the Virtual Assistant regarding needing to re-connect my scanner and logging in to HP.  Up until the other day, I never had a problem scanning.  This happened suddenly.  I've tried going through the Virtual Assistant to no avail. I just end up going in circles. Then today I received a text message on my phone that says "Our HP Support page can solve most issues.  If you still need help, you can create a case that willow you to speak with an agent.  www.hp.com/contact."  That is the site that keeps taking me in a big loop.  I can't locate where I can just "create a case" so I can speak with an agent.  Can someone please guide me through this?

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HP Support Agent
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HP Recommended

@JudithB1, Welcome to the HP Support Community!

 

What is the issue with the printer?

Are you trying to scan via HP Smart app?

You may create a case on the website to obtain a case number if required. Kindly watch this video to know how.

 

Keep me posted for any other assistance.

KUMAR0307
I am an HP Employee

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