Showing results for 
Search instead for 
Did you mean: 
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
New member
1 0 0 0
Message 1 of 2
Flag Post

Scanning Documents

HP Recommended
Microsoft Windows 10 (64-bit)

How do I Scan a document on my HP EVNY5530 in PDF ; so that I can print it clearly?

Level 16
Level 16
33,250 32,727 3,051 11,056
Message 2 of 2
Flag Post
HP Recommended



Welcome to the HP Community.


The Full Feature Software is still available for your printer:

HP ENVY 5530 e-All-in-One Printer series Full Feature Software and Drivers 


The software is likely still compatible with the latest versions of Windows 10.

The full driver includes HP Scan software that can be used to scan your PDF document.


Your printer supports the HP Smart application.

HP Smart supports scanning PDF and Photos / Image files.


Assuming the Full Feature Software installs and is functional,

Your printer supports the HP Scan and Capture application

HP Scan and Capture supports scanning PDF and Photos / Image files.


References / Resources / How-to / Examples


The full driver provides the foundation on which other programs and printing software depend.




If you have not done so,

In addition to the HP Smart application,

Install the Full Feature Software / full driver printer software for the printer.

HP Smart and other print software / applications benefit from having the full driver installed.


Printer Software Check



If the full driver printer software is installed, you will see the printer listed in Control Panel > icon view > Programs and Features.



The installation of the printer software adds two shortcut icons to the Desktop.

The Printer Assistant is named for the printer and provides access to Print , Scan , and Tools

HP Scan is named for itself and provides a direct call to the HP Scan software.




Printer software not installed - OR - installed but not working?


NOTE:  If the printer software shows installed but is not working as expected,

Uninstall the printer software from Control Panel > icon view > Programs and Features

Restart the computer and log in

Reminder:  If using USB, disconnect the USB printer cable between the printer and the computer before installing software.  (Re)Connect the USB cable when instructed to do so near the end of the installation procedure.

Install a fresh copy of the Full Feature Software / Full Driver printer software

Restart the computer and log in



Download and Save the installation package to your computer:

HP ENVY 5530 e-All-in-One Printer series Full Feature Software and Drivers 


Basic Instructions


  • Download the Full Feature Software installation package or the Easy Start wrapper
  • Open File Explorer
  • Navigate to the folder in which you saved the installation file  (likely Downloads)
  • Reminder:  If using USB cable between printer and computer, disconnect the cable before installing software.
  • Right-Click on the installation package and “Run as Administrator
  • If using Easy Start > When asked, opt for "Full Driver" (exact wording might vary).
  • After the software is installed, Restart the computer and log in


Example - HP Scan - Main Menu




If your HP Scan is missing some of the nicer features,

If you can get it to install and work,

HP Scan Extended is a nice addition.


HP Scan Extended

  • Download-Save-Install


  • HPSE is a subset an older Full Feature Software suite. 
  • HPSE features are very similar to the HP Scan Software released after 2015.
  • Although HPSE appears to be a separate software, HPSE is dependent on the infrastructure provided by the Full Feature Software (full driver).  The Full Feature Software for your printer should be installed before installing and using HPSE.
    • OPTIONAL:  Add HP Scan Extended shortcut to Taskbar / Send to Desktop / Pin to Start
      • Open File Explorer > Navigate to C:\Program Files (x86)\HP\HP Scan Extended\bin
      • Right-Click HPScan.exe > Select Pin to Taskbar
      • Right-Click HPScan.exe > Select Send to Desktop (Create a Shortcut)
      • Right-Click HPScan.exe > Select Pin to Start


  • HP Scan Extended features include (and are not limited to): Single, Multiple scans, Image and PDF scans, Email as PDF / JPEG, Source selection, Page Size choices include Auto-Detect (extracts image / document boundary).  Might include OCR (Save as Editable Text).


Example - HP Scan Extended - Menu options





If you have not done so,

Install the application.

HP Smart for Windows


HP Smart is an application available in the Microsoft Store


Learn how to use HP Smart on your Windows 10 computer.

Open the Software and Drivers Support Website for your printer > Check the Box Get the App

OR Open and Read >>> HP Printers - Using the HP Smart App (Windows 10)



Disconnect from Virtual Private Network (VPN) connection before downloading.


  • HP Smart requires that you sign into the application using your HP Account credentials.


  • HP Smart benefits (likes) having the Full Feature Software / full driver printer software installed.  For example, full driver provides access to Shortcuts and Printing Preferences.


  • Document includes the HP Smart application download links for Windows and Mobile devices, plus an FAQ section to assist with questions / issues.
    •  FAQ examples: 
      • What are the requirements to use the HP Smart app?
      • Which printers are compatible with the HP Smart app?
      • Why do I need to sign in or create an account to use the HP Smart app features?
    • Older versions of the HP Smart app no longer support the login feature.
    • Update the application to the latest version to access / use HP Smart


Example - HP Smart - Windows - Main Menu



Partial Example - HP Smart - Windows - Scan / Optional Edit





HP Scan and Capture


Available from the Microsoft Store (formally Windows Store) - Requires Windows 8 or higher

Download-Save-Install   HP Scan and Capture


HP Scan and Capture is a simple and fun application that captures photos or documents from any* HP scanning device or your computer's built-in camera.  These images can be previewed, edited, saved, and shared to other applications.

* NOTE:  The correct HP drivers for your scanner must be installed from HP's Support Website.


Click Start (windows key) > Open the All Apps List > scroll the list 

Open Category HP

Find and open the HP Scan and Capture application


Right-Click on the application and PIN to Start



What else?

Application controls / options


Settings > Apps > Apps and Features

Scroll / Search for HP Scan and Capture

Left-click on the App for options associated with this app.

If available, Click Advanced for additional controls.


Example - HP Scan and Capture - Document / Photo settings





Other possible scan options...


NAPS2 – “Not Another PDF Scanner” (Free – Donations gladly accepted by the NAPS2 organization)

  • Download-Save-Install >  NAPS2 
  • Not another PDF Scanner – free program scans PDF files and image(s) as .jpeg or PDF file(s).
  • Not always simple “Plug and Play”, nonetheless, this free software is powerful and configurable.




Windows ScanMicrosoft Store (formally Windows Store) - Requires Windows 8 or higher





Webscan – located in the Embedded Web Server (EWS) – No additional software

NOTE:  Webscan feature  is not available on Laser printers


If the printer is on the network,

If the EWS feature is available on your printer,


First Time Use Only:  Enable Webscan

  • Open your favorite browser > type / enter Printer IP address into URL / Address bar
  • Tab Settings > Security > Administrator Settings > Enable >> Check box next to Webscan
  • Click Apply to save any changes


Use Webscan

  • Open your favorite browser > type / enter Printer IP address into URL / Address bar
  • Tab Scan > Webscan 
  • Set up Webscan the way you want it - for example, set the Source to ADF
  • Click Start Scan to scan your document / image using Webscan
  • After the scan is complete, Save the scan to your computer.



Paint (mspaint)

Older software – not brilliant – does work for scanning images.

  • Open  Paint
  • Optional >> Expand the “white background” area to a size to accommodate your data.  If unknown, try 1300x1300
  • File > Select “From Scanner or Camera
  • Select your printer > Follow the prompts to scan and then save your item




Not for scanning - can do a nice job printing your PDF files...

Adobe Reader DC – Install Whether You Use It or Not

If you have not done so,

Reinstall / Update your PDF Reader (Adobe Reader DC /Optional  Foxit Reader)

HINT:  Watch out for and UNCHECK unwanted extra software


NOTE:  Adobe Reader DC software can be installed even if you do not normally open / view / print PDF files directly from the Adobe Reader DC software.



HP Printer Home Page - References and Resources – Learn about your Printer  - Solve Problems

 “Things that are your printer”

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

HP ENVY 5530 e-All-in-One Printer series 


Thank you for participating in the HP Community.

The Community is a separate wing of the HP website - We are not an HP business group.

Our Community is comprised of volunteers - people who own and use HP devices.

Click Thumbs Up to say Thank You.

Question / Concern Answered, Click "Accept as Solution"



Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation