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Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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HP Recommended
HP OfficeJet Pro 8035 All-in-One Printer

Hi Community.  Getting following error when trying to scan "internal processing error. Retry, or manually check firmware updates".  Firmware updates, printer, network maintenance everything is up to date.  Restarted printer, checked all settings.  still will not scan.  Scanning was working up to yesterday when I tried scanning another doc. Any help will be appreciated. HP login says there is no in-person support at this time.

2 REPLIES 2
HP Recommended

Hi there - I am having the same issue - started yesterday and still not working today.  Was able to scan to email on Jan 4th - stopped working yesterday and I am getting the same error you have.  All my  firmware updates are done.  Not sure what else to try.  Could this be an HP issue?  Not sure how to find out.

HP Recommended

Issue seems to have resolved itself today.  no more error messages and can now scan to email from the printer and quick forms also working again.  Leads me to believe this was an HP internal issue.

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