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Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
jbuzz23
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Scanning Issue with 9015e

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I can scan documents and see them in the preview but then when I try to save it comes through with nothing.  I can't even open the document and it shows as 0kb.

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KrazyToad
HP Support Agent
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@jbuzz23

 

Welcome to HP Support Community


I would like to help

 

To assist you better please let me know if you are scanning from a Windows PC, Mac or Phone?


Thank you


If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
 

KrazyToad
I Am An HP Employee

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jbuzz23
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I am scanning with my PC.

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KrazyToad
HP Support Agent
HP Support Agent
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@jbuzz23

 

I suggest you uninstall the printer driver from root level and download the full feature software

 

 

1.) In Windows, search for and open Programs and features

2.) Select your HP Printer

3.) Select Uninstall

4.) In Windows, search for and open Devices and printers

5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose ‘Delete’ or ‘Remove Device’

6.) Open up the run command with the “Windows key + R” key combo.

7.) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”)

8.) Click on the “Drivers” tab

9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom

10.) Select Ok

11.) Select Apply and Ok on the Print Server Properties windows

12.) Close Devices and Printers

13.) Restart the computer and download the full feature software Link: https://ftp.hp.com/pub/softlib/software13/printers/OJP9010/HPEasyStart-12.1.03-OJP9010_49_8_4576_1_F... and follow the onscreen instructions

 

 

KrazyToad
I Am An HP Employee

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