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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎06-23-2022 02:12 PM

HP Recommended
Product: HP OfficeJet Pro 8710 All-in-One Printer
Operating System: Microsoft Windows 10 (64-bit)

My printer no longer gives me the option to scan to the USB port on the front of the printer.

Category:
3 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎06-27-2022 03:19 PM

HP Recommended

@

GWayne-
 

Welcome to the HP Support Community.

 

I'd love to help.

 

We'll have to perform a reset on the Printer for this. I have sent you a private message, for more details that cannot be shared in a public post.

 

Please do check your inbox on the communities page for the private message.

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

 

Thanks!


I am an HP Employee

View solution in original post

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5 REPLIES 5

‎06-27-2022 03:19 PM

HP Recommended

@

GWayne-
 

Welcome to the HP Support Community.

 

I'd love to help.

 

We'll have to perform a reset on the Printer for this. I have sent you a private message, for more details that cannot be shared in a public post.

 

Please do check your inbox on the communities page for the private message.

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

 

Thanks!


I am an HP Employee

Was this reply helpful? Yes No

‎06-28-2022 06:31 AM

HP Recommended

Please send information for fix or post

Was this reply helpful? Yes No

‎06-30-2022 12:41 PM

HP Recommended

@HeikoB

 

Welcome to the HP Support Community.

 

I'd be happy to help.

 

Which Printer do you have?

 

Let us know 🙂

 

Thanks!
 

 


 


I am an HP Employee

Was this reply helpful? Yes No

‎07-01-2022 02:30 AM

HP Recommended

HP 8710 pro office jet

 

Since the latest Windows updates most printer software is not working any more. Especially scanning directly from printer to PC and OCR are not working. HP Smart is working.

 

All other drivers lead to the windows warning: This APP can not be exceuted on this PC.

 

the new driver provided on the hp support on 29.06.2022 leads to:

 

Not Found

The requested URL /storage/nawest1/hpi.origin.cdn.level3.net/published/pub/softlib/software13/printers/HPEasyStart/Win8/HPEasyStart_14_4_7.exe was not found on this server.

Was this reply helpful? Yes No

‎07-01-2022 10:31 AM

HP Recommended

Here is a link to the updated drivers for your printer -https://support.hp.com/in-en/drivers/selfservice/hp-officejet-pro-8710-all-in-one-printer-series/790...

 

Follow the instructions to uninstall the current drivers -

 

 Let's try and uninstall the printer software from the root level on your PC and install the full feature printer software.

 

--->In Windows, search for and open Programs and Features.

--->Select your HP printer.

--->Select Uninstall.

--->In Windows, search for and open Devices and Printers.

--->In the Devices and Printers window look for your HP Printer. If you see it listed, right-click on it and choose "Delete" or "Remove Device.”

--->Open up the run command with the "Windows Key + R" key combo.

--->Type printui.exe /s and click OK.

--->Click on the Drivers tab.

--->Look for HP Printer driver. If you see it click on it and click remove at the bottom.

--->Select OK.

--->Select Apply and OK on the Print Server Properties windows.

--->Close Devices and Printers.

 

Hope this helps

 

Keep me posted!

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