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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
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‎04-02-2024 11:26 AM

HP Recommended

Hello, 

I use the HP Smart app to scan documents from my Color LaserJet Pro MFP M283cdw printer to my computer. I can usually get one or two documents scanned before it stops scanning. The error message "Scanner Problem: a problem with the scanner has been detected. Restart the printer and try to scan again." I have restarted the printer and computer. I have uninstalled and reinstalled the HP Smart app. It usually is able to scan one document and then the error message appears again. The printer is connected to the computer wirelessly. I am able to print document from my computer but not able to connect the HP Smart scanning to the printer. I have also run the diagnostic tests and nothing! Please help me!

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