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‎03-14-2023 05:15 PM - last edited on ‎03-14-2023 06:10 PM by Moderator

HP Recommended
Product: HP DeskJet 2652 All-in-One Printer

USB cable attached printer to laptop. I was trying to scan and there was no connection between the 2 devices.  I googled hp support. a link was sent , telling me to call certain support number, supposedly from hp support. [Personal Information Removed]We talked , I got some instructions during which time the scan icon disappeared form the desktop. There was a suggestion that my printer was 4G which was incompatible with a 5G router & laptop. i do not understand this. I am not computer savvy. The conversation was abandoned when I pressed to have the icon returned. i began to realize it might be scam. Can I talk to someone who can guide me through a recovery process? 

Courtenay Leacock
Category:
1 REPLY 1

‎03-17-2023 07:36 PM

HP Recommended

Hi @Couts 

Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 

 

I see that you are facing connectivity issues with HP Printer.

 

I suggest you reinstall the driver and connect the printer to check if that fixes the issue.

 

You can follow the steps under this link to uninstall.

 

Furthermore, you can reinstall using HP Smart App from this link.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

I hope this helps.

Take care and have a good day.

 

Treeko

HP Support


I am an HP Employee

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