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Guidelines
Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
HP Recommended
HP ENVY 4527 All-in-One Printer
Microsoft Windows 11

Hi - Since updating to Windows 11 - and having to use the HP Smart App, compared to HP Easy start with Windows 10.  The old system of scanning more than one pic at a time and all pics being detected seems to have gone?  Or am I missing something?  Thank you in advance. 

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

@Heddybell2211 

 

Welcome to the HP Community --

 

Good news

 

The Full Feature Software is listed as supported and available for your Windows 11 computer.

and

HP Scan is (still) part of the full driver printer software -- HP scan can "Detect Photos" on the flatbed and save each photo as a separate file.

 

=======================

 

 - Windows -

 

HP Full Feature Software / Full Driver printer software - supports printing and scanning from the web, printing in in other software and programs (for example, Word), and provides access to the full range of Printing Preferences / Shortcuts.  The full driver adds at least two shortcuts to the Desktop: Printer Assistant and HP Scan. If the printer model includes built-in Fax hardware, the software supports the setup and use of the Fax driver. No Sign-in required.

 

 

Basics - Printer Software

 

Note: Skip part(s) that are not relevant to your situation.

 

Uninstall the full driver printer software from Programs and Features

Restart computer and Sign in

 

Next,

If using a printer USB cable between the printer and the computer, disconnect the cable before installing the printer software.

 

Install a new copy of the Full Feature Software

 

If using a printer USB cable between the printer and the computer, connect the cable when instructed (near the end of the installation).

 

Restart computer and Sign in

 

 

Full Feature Software / Full Driver printer software

 

Details Page - Driver - For your Printer

>>> Full Feature Software - Web Pack Installation Package - Information - Download / Save / (then) Install <<<

HP ENVY 4520 series Print and Scan Driver and Accessories 

 

After the Software is installed > Restart the computer and log in.

 

=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--=

The installation of the full driver generally adds at least two shortcuts to the Desktop.

 

Note:  The Printer Assistant and HP Scan are dependent on printer model and supported software options.

 

Printer Assistant 

HP Scan 

 

Open the Printer Assistant shortcut > Tab Scan > Manage Scan to Computer > Enable

 

Example - Windows - Full Feature Software - Installed

Programs_and_Features_Printer_Desktop_Icons_11Programs_and_Features_Printer_Desktop_Icons_11

 

Example - HP Scan - Menu - Save as JPEG > Page Size = Detect Photos -- More > Scan

9025_HP_Scan_menu_JPEG_More_Image_All_79025_HP_Scan_menu_JPEG_More_Image_All_7

 

 

 

References / Resources

 

HP Printer Home Page - References and Resources

Learn about your Printer - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE: Content depends on device type and Operating System

Categories: Alerts, Troubleshooting, Ink & Paper, HP Software / Drivers / Firmware Updates , Setup & User Guides, Product Specifications, Account & Registration, Warranty & Repair

Open

HP ENVY 4527 All-in-One Printer  

 

Thank you for participating in the HP Community --

People who own, use, and support HP devices.

Click Yes to say Thank You

Question / Concern Answered, Click my Post "Accept as Solution"

 

 

Dragon-Fur

View solution in original post

3 REPLIES 3
HP Recommended

@Heddybell2211 

 

Welcome to the HP Community --

 

Good news

 

The Full Feature Software is listed as supported and available for your Windows 11 computer.

and

HP Scan is (still) part of the full driver printer software -- HP scan can "Detect Photos" on the flatbed and save each photo as a separate file.

 

=======================

 

 - Windows -

 

HP Full Feature Software / Full Driver printer software - supports printing and scanning from the web, printing in in other software and programs (for example, Word), and provides access to the full range of Printing Preferences / Shortcuts.  The full driver adds at least two shortcuts to the Desktop: Printer Assistant and HP Scan. If the printer model includes built-in Fax hardware, the software supports the setup and use of the Fax driver. No Sign-in required.

 

 

Basics - Printer Software

 

Note: Skip part(s) that are not relevant to your situation.

 

Uninstall the full driver printer software from Programs and Features

Restart computer and Sign in

 

Next,

If using a printer USB cable between the printer and the computer, disconnect the cable before installing the printer software.

 

Install a new copy of the Full Feature Software

 

If using a printer USB cable between the printer and the computer, connect the cable when instructed (near the end of the installation).

 

Restart computer and Sign in

 

 

Full Feature Software / Full Driver printer software

 

Details Page - Driver - For your Printer

>>> Full Feature Software - Web Pack Installation Package - Information - Download / Save / (then) Install <<<

HP ENVY 4520 series Print and Scan Driver and Accessories 

 

After the Software is installed > Restart the computer and log in.

 

=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--=

The installation of the full driver generally adds at least two shortcuts to the Desktop.

 

Note:  The Printer Assistant and HP Scan are dependent on printer model and supported software options.

 

Printer Assistant 

HP Scan 

 

Open the Printer Assistant shortcut > Tab Scan > Manage Scan to Computer > Enable

 

Example - Windows - Full Feature Software - Installed

Programs_and_Features_Printer_Desktop_Icons_11Programs_and_Features_Printer_Desktop_Icons_11

 

Example - HP Scan - Menu - Save as JPEG > Page Size = Detect Photos -- More > Scan

9025_HP_Scan_menu_JPEG_More_Image_All_79025_HP_Scan_menu_JPEG_More_Image_All_7

 

 

 

References / Resources

 

HP Printer Home Page - References and Resources

Learn about your Printer - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE: Content depends on device type and Operating System

Categories: Alerts, Troubleshooting, Ink & Paper, HP Software / Drivers / Firmware Updates , Setup & User Guides, Product Specifications, Account & Registration, Warranty & Repair

Open

HP ENVY 4527 All-in-One Printer  

 

Thank you for participating in the HP Community --

People who own, use, and support HP devices.

Click Yes to say Thank You

Question / Concern Answered, Click my Post "Accept as Solution"

 

 

Dragon-Fur

HP Recommended

Dragon-fur - thank you so much!  That worked perfectly!  I have exactly what I wanted back again. I really appreciate your help.  Thank you again. 

HP Recommended

@Heddybell2211 

 

You are welcome!

 

Love it when a plan comes together.

 

Happy Scanning.

 

Thank you for participating in the HP Community --

People who own, use, and support HP devices.

Click Yes to say Thank You

Question / Concern Answered, Click my Post "Accept as Solution"

 

 

Dragon-Fur

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.